All Systems Operational

About This Site

This is the status page for Elevate IQ from Strategic Imperatives.

Please email support@imperatives.co.uk or telephone 0333 800 4 800 for further information about a current incident or planned maintenance.

Production Environment Operational
User Interface Operational
SOAP API Operational
CDR File Consumption Operational
Usage Rating Operational
Rental Rating Operational
Invoice Production Operational
Notification Distribution Operational
Summary and Dashboard Reporting Operational
View My Bill Operational
REST API Operational
FTPS server Operational
Test Environment (CVT) Operational
User Interface Operational
SOAP API Operational
REST API Operational
Support ticketing system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 20, 2026

No incidents reported today.

Oct 19, 2026

Known issue: changes to UPRs on existing UPIs not saving
Resolved - This incident has been resolved.
Oct 19, 11:05 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 11:04 BST
Identified - We've identified an issue in Elevate where, on the Usage Product Inventory (UPI) screen, users can't add more UPR/DDI to an existing UPI or add end dates to existing UPR/DDI. When the changes are saved, the page refreshes as if they've been applied, but they haven't been. Our team has found the cause and fixed it, and the fix will be included in the next scheduled release.

In most cases this has no impact beyond the change needing to be made again once the fix is released. There is one small risk to be aware of. If you've end-dated a UPR to move it from one account to another, the original UPR may still be active. We'd recommend checking any UPRs you've moved this way since the last release. If you need help checking or correcting anything, please contact our Support team, who will be happy to assist.
Oct 5, 09:16 BST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Elevate IQ platform upgrade to 1.111.0
Completed - The scheduled maintenance has been completed.
Oct 15, 20:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 BST
Scheduled - The production platform will be upgraded to release 1.111.0 on Thursday, 15th Oct 2026, at 19:00. This process is estimated to last approximately 2 hours.

During this timeframe, both the UI and API access to the system will be temporarily unavailable.

To learn more about the enhancements included in this release, please Click here

Once the upgrade is complete, a notification will be sent to confirm the platform's restoration.
Oct 9, 14:10 BST

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Upgrade of the CVT (test) Platform to 1.111.0
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 BST
Scheduled - The CVT (test) platform is being upgraded to the latest release, version 1.111.0, Monday, Oct 12th, starting at 7:00 AM. The entire process will take approximately 2 hours.

The system will be unavailable during this time.

We apologise for any inconvenience and will notify you when the platform is back online.

To learn more about the enhancements included in this release, please Click here
Oct 9, 14:02 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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